Sourcing Engineer / Technical Product Manager SUPERSTAR

Web­site caplinq CAPLINQ Cor­po­ra­tion

Spe­cial­ty Chem­i­cals, Adhe­sives & Plastics

THE NO-NONSENSE SUMMARY: This posi­tion is intend­ed for tech­ni­cal pro­fes­sion­als who love to both be very orga­nized and learn about new tech­nolo­gies and how our mate­ri­als can be used in their appli­ca­tions. Report­ing to the Mar­ket­ing Man­ag­er, you will work close­ly with CAPLINQ’s sup­pli­ers to make sure that all prod­uct infor­ma­tion is accu­rate, up-to-date, online, and read­i­ly avail­able for both cus­tomers and the sales team. You also sup­port these prod­ucts tech­ni­cal­ly, train­ing sales and appli­ca­tions engi­neers to sell these prod­ucts and ensur­ing that prices meet GM objectives.

DESIRED OUTCOMES

  • Add a min­i­mum of 2 prod­uct cat­e­gories & 100 products/year for the next 3 years
  • All pos­si­ble prod­ucts from all exist­ing sup­pli­ers and ven­dors are avail­able online
  • All prod­ucts cat­e­gories & prod­ucts are updat­ed and main­tained with all rel­e­vant prod­uct & price info

CANDIDATE COMPETENCIES | Can­di­date is able to:

  • Clear­ly artic­u­late the prod­ucts’ main fea­tures, and cap­ture or cre­ate text and images to match 
  • Under­stand prod­uct tech­nolo­gies and effec­tive­ly trans­late their USPs into mar­ket­ing artifacts
  • Work effec­tive­ly with pro­duc­tion & sup­pli­ers to get the required infor­ma­tion to pro­mote and sell products
  • Work effec­tive­ly with team mem­bers & teach, train, and sup­port them on prod­ucts, sys­tems, and tools
  • Ensure that prod­uct port­fo­lio is cur­rent, com­plete, accu­rate­ly priced correctly
  • Rec­og­nize and devel­op sup­pli­ers & prod­uct cat­e­gories that will prof­itably add to our prod­uct portfolio

THE ROLE
Yes, you read that right – we’re look­ing for a SUPERSTAR. Our cus­tomers require tech­ni­cal infor­ma­tion pre­sent­ed to them in a man­ner that they can com­pre­hend and apply, and we are seek­ing some­one who can both col­lect, pro­duce and orga­nize this type of infor­ma­tion as well as teach and train the sales teams to pro­vide this type of support.

To do this, you will work close­ly with the sales and mar­ket­ing team as well as with our ven­dors, some of which are Chi­nese speak­ing, so it would be very help­ful (though not an absolute require­ment) if the per­son spoke any lev­el of Mandarin.

As a fast-grow­ing multi­na­tion­al, our prod­ucts are used across a range of indus­tries, includ­ing semi­con­duc­tors, eMo­bil­i­ty, renew­able ener­gy, and elec­tron­ics assem­bly. Your suc­cess in this posi­tion will hinge on your abil­i­ty to cre­ate and man­age all prod­uct con­tent, includ­ing descrip­tions, appli­ca­tions, prices, tech­ni­cal details, spec­i­fi­ca­tions, and selec­tor guides. Ensur­ing accu­ra­cy and cur­ren­cy of online prod­uct infor­ma­tion is a key respon­si­bil­i­ty. Your atten­tion to detail and col­lab­o­ra­tion with ven­dors will be vital in effec­tive­ly com­mu­ni­cat­ing prod­uct content.

Does this type of work inspire and moti­vate you? Then I encour­age you to read on. If on the oth­er hand, you’re already exhaust­ed read­ing this, I rec­om­mend you take a nap and check out anoth­er job post.

So, what will you be doing?

The posi­tion and respon­si­bil­i­ty will grow along with you. As a small, but fast-grow­ing com­pa­ny, the role will be excit­ing for you if you like work­ing in a small team and hav­ing a lot of free­dom to define your roles and responsibilities. 

Broad­ly speak­ing, your work will revolve around the fol­low­ing three activities:

1. Work with sup­pli­ers and our own tech­ni­cal ser­vice to gath­er all avail­able infor­ma­tion (~40% of your time)
You will col­lab­o­rate with sup­pli­ers and ven­dors to gath­er com­pre­hen­sive infor­ma­tion. This will involve proac­tive­ly col­lect­ing data and doc­u­men­ta­tion relat­ed to prod­ucts, pric­ing, spec­i­fi­ca­tions, avail­abil­i­ty, and oth­er cru­cial details.

Exam­ples of activities:

  • Col­lab­o­rate with sup­pli­ers and ven­dors to gath­er com­pre­hen­sive information.
  • Proac­tive­ly col­lect data and doc­u­men­ta­tion relat­ed to prod­ucts, pric­ing, spec­i­fi­ca­tions, avail­abil­i­ty, and oth­er cru­cial details.
  • Build strong rela­tion­ships with sup­pli­ers and ven­dors to facil­i­tate effec­tive com­mu­ni­ca­tion and collaboration.
  • Plan and exe­cute tests at sup­pli­ers or third par­ties to ensure prod­uct qual­i­ty and performance.
  • Get test results from sales, tech­ni­cal ser­vice & sup­pli­ers, san­i­tize them, and repur­pose them for Caplin­q’s use.

2. Gen­er­ate con­tent online for both cus­tomers as well as for sales team (~30% of your time)
Col­lab­o­rat­ing with cross-func­tion­al teams, you will cre­ate online and cus­tomer-fac­ing con­tent, such as prod­uct descrip­tions, tech­ni­cal specs, user guides, and mul­ti­me­dia mate­ri­als that will help cus­tomers under­stand both how our prod­ucts work and how they can be used in cus­tomer applications.

Exam­ples of activities:

  • Work with sup­pli­ers, sales, and tech­ni­cal ser­vice to cre­ate prod­uct descrip­tions that accu­rate­ly con­vey prod­uct fea­tures and benefits.
  • Cre­ate prod­uct cat­a­logs, selec­tor guides, deci­sion trees, com­par­i­son charts, and data tables.
  • Cre­ate datasheets, appli­ca­tion notes, user guides, and train­ing modules.
  • Cre­ate pre­sen­ta­tion slides and oth­er mar­ket­ing mate­ri­als that show­case prod­uct uses.
  • Fig­ure out how to put all these arti­facts online in a way that edu­cates cus­tomers and salespeople.

3. Present tech­ni­cal con­tent gen­er­at­ed to cus­tomers, tech ser­vice & sales (~30% of your time)
You will present the tech­ni­cal con­tent you cre­ate to many stake­hold­ers, effec­tive­ly com­mu­ni­cat­ing com­plex infor­ma­tion in a clear and con­cise man­ner to pro­mote our prod­ucts. Ide­al­ly, you will be able to do this direct­ly with what you have cre­at­ed online.

Exam­ples of activities:

  • Pre­sent­ing your tech­ni­cal con­tent to cus­tomers, tech ser­vice, and sales.
  • Com­mu­ni­cat­ing com­plex infor­ma­tion con­cise­ly using appro­pri­ate techniques/tools.
  • Artic­u­lat­ing prod­uct fea­tures, ben­e­fits, and appli­ca­tions compellingly.
  • Assist­ing cus­tomers, tech ser­vice, and sales in under­stand­ing and pro­mot­ing products.
  • Deliv­er­ing engag­ing pre­sen­ta­tions to dri­ve cus­tomer inter­est and sales.

DESIRED SKILLS AND EXPERIENCE 

What mind­set do you require?
Skills can be learned. Mind­sets, though they can be learned too, are more often a part of who you are. We val­ue the mind­set at least, if not more, than either expe­ri­ence or hard skills.

  1. Curios­i­ty – We want a per­son who is curi­ous and hun­gry. Google is your best friend, and you might be secret­ly addict­ed to get­ting as much infor­ma­tion as you can. Some­times you Google too much 😉
  2. Data-dri­ven – Our cul­ture is a mer­i­toc­ra­cy. It encour­ages and rewards deci­sions that are made with data as opposed to senior­i­ty, intu­ition, or per­son­al experience.
  3. Con­tin­u­ous Improve­ment – Peo­ple and process­es can always get bet­ter. We’re look­ing for some­one who ques­tions every process to see if there’s no room for improve­ment. Like­wise, if you want to improve your­self, we offer mon­ey to sup­port your con­tin­u­ous learn­ing journey.
  4. Courage – Boss­es make mis­takes and col­leagues aren’t always fair. That’s life. We’re look­ing for some­one who may be afraid to con­front these issues, but does it anyway.

What skills do you NOT need?
Before we list the skills you do need, it is impor­tant that you know what skills or expe­ri­ence we do NOT require:

  1. Com­plete Prod­uct Knowl­edge – You do not need to be a tech­ni­cal mas­ter with all the prod­ucts we cur­rent­ly offer. If you want to learn, that is more important.
  2. Lots of work expe­ri­ence: This is meant to be an mid-lev­el posi­tion where you will learn “knowl­edge” on the job. What we can’t teach – and val­ue enor­mous­ly is some­one that is orga­nized, ana­lyt­i­cal, curi­ous, ded­i­cat­ed and get­ting all our info online.

What skills do you require?

We don’t even have any hard skills that are required. The ide­al can­di­date would be one who:

    • Has a tech­ni­cal degree or equiv­a­lent expe­ri­ence in Engi­neer­ing, or a Bach­e­lor of Science
    • Is skilled at cre­at­ing and orga­niz­ing tech­ni­cal content
    • Asks ques­tions, then asks more ques­tions, then asks even more questions
    • Is very orga­nized, and likes to have a place for every­thing and every­thing in its place
    • Is very com­put­er lit­er­ate, and knows their way around Google Docs, Sheets & Slides (or Microsoft)
    • Is a Google (and Chat­G­PT) pow­er-user, for­ev­er ask­ing Google ques­tions to get new answers 
    • Has a pro­fes­sion­al lev­el of writ­ten and spo­ken Eng­lish (at least 9/10)
    • Is opti­mistic, ener­getic, and loves to smile
    • Pays atten­tion to detail. The very last para­graph of this job vacan­cy has very impor­tant infor­ma­tion. Be sure you read it twice before applying.

Skills not required, but that get bonus points (any of them count):

The job we have in mind may not require these skills, but they sure come in handy around here.

  1. An Engi­neer­ing Degree: You do not need to be an engi­neer, but our prod­ucts are by nature tech­ni­cal, so you will need to be able to grasp the con­cepts. If you want to learn, we’re able to teach.
  2. Flu­en­cy in Man­darin: We have sev­er­al Chi­nese speak­ing sup­pli­ers; it’d be handy if you could com­mu­ni­cate with them in their native lan­guage and cre­ate con­tent in English.
  3. Love mar­ket research: There is always so much to learn in our indus­try. If you love to dig into the details and then can sum­ma­rize what you’ve learned in Pow­er­Point or sim­i­lar, we can use that too

WHY WORK FOR CAPLINQ?

  1. Col­lab­o­rate with out­stand­ing peo­ple: We hire only the best. Our stan­dards are high and our employ­ees enjoy work­ing along­side oth­er high achievers.
  2. Make an imme­di­ate impact: New employ­ees can expect to be giv­en real respon­si­bil­i­ty for the growth of the com­pa­ny. You are empow­ered to per­form as soon as you join the team!
  3. Gain well-round­ed expe­ri­ence: CAPLINQ offers a diverse and dynam­ic envi­ron­ment where you will get the chance to work direct­ly with exec­u­tives and devel­op exper­tise across mul­ti­ple areas of the business.

There is no need to send your CV unless it looks awe­some and you want to impress us with how it looks. Oth­er­wise, we will use your LinkedIn pro­file (bet­ter make sure it is complete!). 

Instead, can­di­dates wish­ing to apply are request­ed to send an email to hr@caplinq.com that includes:

  • A link to your LinkedIn pro­file (not a CV)
  • A one-page, per­son­al cov­er letter

Let me repeat that last part in a dif­fer­ent way… We are look­ing for peo­ple who stand out from the crowd with a well-writ­ten, enthu­si­as­tic one-page let­ter telling us why this posi­tion speaks to you and what you could bring to the team. 

If all you do is send a CV (we told you not to), and no cov­er let­ter your appli­ca­tion will be dis­card­ed with­out even being read.

About Chris Perabo

Chris is an energetic and enthusiastic engineer and entrepreneur. He is always interested in taking highly technical subjects and distilling these to their essence so that even the layman can understand. He loves to get into the technical details of an issue and then understand how it can be useful for specific customers and applications. Chris is currently the Director of Business Development at CAPLINQ.