As a business process analyst, your role will touch every area of our business from operations to sales to marketing to logistics. Working with the operations manager, the commercial manager and the technical marketing manager, you will help support sales, marketing and operations to support and grow sales internationally. We’re looking for someone who would describe themselves as organized, methodical, logical, analytical, data-driven and intellectually curious.
So, what will you be doing?
Roughly 50% of the role will be process improvement related, where you will be responsible for identifying improvement opportunities in process flows and developing, implementing, evaluating and documenting the best process. The other 50% of the role will be analytical, where you will translate website, sales and pricing data to commercial opportunities with your data-driven insights.
The position and responsibility will grow along with you. As a small, but growing company, the role will be exciting for you if you like working in a small team and having a lot of freedom to define your roles and responsibilities.
Broadly speaking, we currently have four major areas that have been identified by management as priorities for the coming fiscal year.
1. Business Process Improvement
Caplinq has developed in-house, custom-made, web-based business process solutions for CRM, ERP and SCM and therefore does not rely on any commercial enterprise software such as SAP or Oracle. You would help define the logic for how these tools should work, test them with users and work with the developers to implement them.
Examples of activities:
• Work with operations and business managers to understand and define these processes
• Develop and test logic in Excel (or a programming language)
• Present and communicate processes to stakeholders
• Work with developers to implement business processes
2. Website Process Improvement
Caplinq’s front-end website also has workflows that need to be optimized to increase customer engagement. You would help define the customer ordering process, decide and define tools that would increase customer engagement and ensure our site is organized logically and is easy to use.
Examples of activities:
• Compare how our website compares to others in our target industry
• See what other websites do well and decide how we could improve our own
• Work with our graphic designers to develop mockups and flow charts
• Work with our developers to test and implement your improvements
3. Product Sales and Pricing Analysis
There are many things that affect the purchase and sales price of products including: production costs, logistics methods, production volumes and myriad other factors. You will go through these variables and determine the optimal purchasing volumes and frequency of materials as well as the recommended selling price and minimum order quantities to maintain profitability.
Examples of activities:
• Review sales activity reports to gain insights on optimized selling prices
• Reviewing logistics processes and costs to look for opportunities to improve gross margins
• Develop and implement tools that sales and administration based on cost models
4. Website Analytics
Caplinq’s website uses Google Analytics, but we recognize that we are just scratching the surface with learning about customer behavior. You would design and implement event-based goals and work with our developers to define, measure and event tracking to see what we could to increase customer engagement.
Examples of activities:
• Review Google Analytics data and communicate insights
• Design or suggest useful conversion metrics that we could use or adopt
• Define and implement event goals to track all kinds of interactions on our website
DESIRED SKILLS AND EXPERIENCE
What mindset do you require?
Skills can be learned. Mindsets, though they can be learned too, are more often a part of who you are. We value the mindset at least if not more than either experience or hard skills.
1. Curiosity – We want a person who is curious, and rarely satisfied with the first answer. If you find something that doesn’t agree with what you already think, then we want someone who wants to know why.
2. Courage – Bosses make mistakes and colleagues aren’t always fair. That’s life. We’re looking for someone who may be afraid to confront these issues, but does it anyways.
3. Data-driven – Our culture encourages and rewards decisions that are made with data as opposed to seniority, intuition or personal experience.
4. Continuous Improvement – People and processes can always get better. We’re looking for someone who questions every process to see if there’s not room for improvement.
What skills do you require?
Before we talk about hard skills, the ideal candidate would be one who:
• Loves digging into chaos and making sense out of the madness
• Loves wrestling with puzzles, looking at it from many different perspectives
• Loves to have a place for everything and everything in its place
• Hates to see exceptions to rules… and so tweaks the rule to include the exception
• Tries to see how all processes fit into a greater process
• Believes in the “Checklist Manifesto” – having a clear, written process defined for everything
• Asks questions, then asks more questions, then asks even more questions
• Pays attention to detail. The very last paragraph of this job vacancy has very important information. Be sure you read it twice before applying.
This said, the ideal candidate would also have the following skills.
• Effective Communicator – This position demands collaboration. You won’t be able to do or get anything done alone. You will be an important voice to our managers, vendors and developers. Strong English communication skills, both verbal and in writing are required (Dutch is not).
• Documentation Specialist – All the processes that you develop will need to be given to an administrator who is capable of following clear instructions. You will provide those instructions.
• Analytical Skills – This includes the ability to see patterns, trends and anomalies in data as well as being able to think critically and bring some creativity to solving problems at hand.
• Project Management – Being able to manage all aspects of the project, keep the projects moving and get them completed in a timely manner. It would be good to show success in designing, implementing and documenting new systems and processes.
• Presentation Skills - We use PowerPoint a lot internally to storyboard our ideas, document our progress and to tell our stories and convey our messages.
Skills not required, but that get bonus points (any of them count):
The job we have in mind may not require these skills, but they sure come in handy around here.
1. Excel: I’m not talking about adding data to a spreadsheet, but using many of the formulas including VLOOKUP, CONCATENATE or any of the thousand other ones. The reason is because Excel is a good medium to understand the logic needed to implement a process.
2. Analytics Software — This includes Google Analytics or other analytics software and tools
3. Web design and/or UI/UX Experience — Many of our users will be your colleagues who use our internal tools to get their work done. Just knowing some HTML, CSS or having experience with responsive web design helps, especially when you will have to make some mockups for our developers and graphic designers.
4. Programming — Any language really. You will work with our developers to develop processes, it would be good if you knew at least the basics of what they were doing. Furthermore, programming is a very logical task, so it helps with systematic thought.
There is no need to send your CV unless it looks awesome and you want to impress us with how it looks. Otherwise, we will use your LinkedIn profile (better make sure it is complete!).
Instead, candidates wishing to apply are requested to send an email to firstname.lastname@example.org that includes:
1. A link to your LinkedIn profile.
2. A one-page, personal cover letter
Let me repeat that last part in a different way… We are looking for people who stand out from the crowd with a well-written, enthusiastic one-page letter telling us why this position speaks to you and what you could bring to the team.
If all you do is send a CV (we told you not to), and no cover letter your application will be discarded without even being read.