Inbound Warehouse Operator Rockstar

THE NO-NONSENSE SUMMARY: This posi­tion is intend­ed for seri­ous, hard-work­ing pro­fes­sion­als who are look­ing to be part of a multi­na­tion­al growth orga­ni­za­tion. Report­ing to the Ware­house Man­ag­er. Your respon­si­bil­i­ties encom­pass a range of tasks, includ­ing pro­cess­ing inbound ship­ments, con­duct­ing phys­i­cal qual­i­ty con­trol checks, gen­er­at­ing Non-Con­for­mi­ty Reports, col­lab­o­rat­ing with the Qual­i­ty depart­ment, and assist­ing with out­bound pro­ce­dures such as pick­ing, pack­ing, book­ing out­bound orders, reor­ga­niz­ing ware­house inven­to­ry, and plac­ing processed stock into inven­to­ry. Be sure to read to the end of the descrip­tion to be sure you don’t miss an impor­tant detail.

ROLE’S MISSION

To serve our sup­pli­ers and end cus­tomers by ensur­ing cor­rect, safe, and effi­cient receipt, stor­age of ware­housed products

DESIRED OUTCOMES

• Achieve a 99% accu­ra­cy rate in the receiv­ing process by care­ful­ly inspect­ing and doc­u­ment­ing incom­ing ship­ments, reduc­ing errors and dis­crep­an­cies in inventory.
• Set up and reg­u­lar­ly revise the guide­lines, and pro­ce­dures for plac­ing incom­ing ship­ments into inventory.
• Con­sis­tent­ly align and devel­op the cur­rent ware­house oper­a­tions with the estab­lished back­end system.

CANDIDATE COMPETENCIES | Can­di­date is able to:

• Accu­rate­ly process data using des­ig­nat­ed tools (Back­end, Henkel eshop, oth­er Sup­pli­er por­tals, label­ing software)
• Com­mu­ni­cate effec­tive­ly (writ­ten and ver­bal) with inter­nal and exter­nal stakeholders.
• Work under pres­sure. Stress tol­er­ance is an impor­tant fac­tor in fac­ing chal­lenges. Remain calm and work under pres­sure to make good (split-sec­ond) deci­sions and achieve goals & deadlines.
• Demon­strate a proac­tive approach to enhanc­ing inbound pro­ce­dures, with a will­ing­ness to explore poten­tial improve­ments in ware­hous­ing prac­tices as well.
• Con­sis­tent­ly meet recur­ring dead­lines while effec­tive­ly pri­or­i­tiz­ing the com­ple­tion of ship­ments as necessary.

THE ROLE
Yes, you read that right – we’re look­ing for a ROCKSTAR. The title may sound a lit­tle wacky, but it’s real­ly quite true. We’re look­ing for that spe­cial some­one that has not one, but two unique skills – amaz­ing atten­tion-to-detail-get-it done men­tal­i­ty and stress tolerance.

As a fast-grow­ing multi­na­tion­al, I’m not ashamed to admit we’re start­ing to come apart at the seams. Our prod­ucts and ser­vices have found a sweet spot in the mar­ket, and now we’re strug­gling to main­tain the high lev­el of effi­cient ware­house oper­a­tions that we want to give to our customers. 

Do you describe your­self as a proac­tive, super-orga­nized, enthu­si­as­tic, eye-for-detail-ori­ent­ed rock­star who loves bring­ing your atten­tion to detail to the process at hand? Then I encour­age you to read on. If on the oth­er hand, you’re already exhaust­ed read­ing this, I rec­om­mend you take a nap and check out anoth­er job post.

So, what will you be doing?
The posi­tion and respon­si­bil­i­ty will grow along with you. As a small, but grow­ing com­pa­ny, the role will be excit­ing for you if you like work­ing in a small team and hav­ing a lot of free­dom to define your roles and respon­si­bil­i­ties. No two days will like­ly be the same.

Broad­ly speak­ing, we cur­rent­ly have two major areas that have been iden­ti­fied by the ware­house as pri­or­i­ties for the com­ing fis­cal year.

1. Inbound Oper­a­tions Man­age­ment (about 50% of your time)

In our busi­ness, we have incom­ing ship­ments that will be deliv­ered to the ware­house dur­ing var­i­ous hours of the day by var­i­ous car­ri­ers. We receive parcels/pallets/containers and the can­di­date is expect­ed to process the inbound by main­tain­ing the deadlines. 

Exam­ples of activities:

• Super­vise a team of 2–3 per­son­nel to check incom­ing ship­ments, ver­i­fy­ing against deliv­ery notes and pack­ing slips.
• Process inbound inven­to­ry in the back­end sys­tem, includ­ing label print­ing, lot num­ber allo­ca­tion, and loca­tion assignment.
• Ensure all inbound items are cor­rect­ly matched with doc­u­men­ta­tion and stored as per com­pa­ny standards.
• Grad­u­al­ly assume respon­si­bil­i­ty for prepar­ing all nec­es­sary doc­u­men­ta­tion for inbound process­es fol­low­ing com­pre­hen­sive training.

2. Ware­house Sup­port (about 50% of your time)

In our busi­ness, we han­dle incom­ing ship­ments arriv­ing through­out the day from var­i­ous car­ri­ers. These ship­ments encom­pass parcels, pal­lets, and con­tain­ers, and the role involves effi­cient­ly pro­cess­ing inbound inven­to­ry while meet­ing estab­lished dead­lines. Addi­tion­al­ly, the posi­tion requires coor­di­na­tion with the out­bound team to ensure accu­rate and time­ly doc­u­men­ta­tion preparation.

Exam­ples of activities:

• Set inter­nal ship­ping dates to facil­i­tate the smooth tran­si­tion of inven­to­ry to the out­bound team.
• Col­lab­o­rate with out­bound per­son­nel to ensure accu­rate and time­ly doc­u­men­ta­tion preparation.
• Assist with the pick­ing of out­bound orders dur­ing day­time, when required.
• Par­tic­i­pate in ware­house reor­ga­ni­za­tion and main­te­nance activ­i­ties to opti­mize space utilization.
• Assist­ing in cer­tain out­bound activ­i­ties like pick­ing, and pack­ing out­bound orders in your free space.

DESIRED SKILLS AND EXPERIENCE 

What mind­set do you require?
Skills can be learned. Mind­sets, though they can be learned too, are more often a part of who you are. We val­ue the mind­set at least if not more than either expe­ri­ence or hard skills.

1. Curios­i­ty – We want a per­son who is curi­ous, and rarely sat­is­fied with the first answer. If you find some­thing that doesn’t agree with what you already think, then we want some­one who wants to know why. 
2. Atten­tion to Detail – In this posi­tion, it is imper­a­tive to min­i­mize mis­takes by pay­ing atten­tion to detail. Hint! Don’t for­get to read the last paragraph 😉
3. Orga­nized — We want a per­son who is super-orga­nized, man­ages their time well, and has good obser­va­tion skills.
4. Data-dri­ven – Our cul­ture encour­ages and rewards deci­sions that are made with data as opposed to senior­i­ty, intu­ition or per­son­al experience.
5. Con­tin­u­ous Improve­ment – Peo­ple and process­es can always get bet­ter. We’re look­ing for some­one who ques­tions every process to see if there’s not room for improvement.
6. Courage – Boss­es make mis­takes and col­leagues aren’t always fair. That’s life. We’re look­ing for some­one who may be afraid to con­front these issues, but does it anyway.

What skills do you NOT need?
Before we list the skills you do need, it is impor­tant that you know what skills or expe­ri­ence we do NOT require:

• Prod­uct knowl­edge: You do not need to know any­thing about any of the prod­ucts we sell, or any of the ser­vices we pro­vide. All will be taught on the job.

• Ware­house Oper­a­tions expe­ri­ence: You do not need to know any­thing about logis­tics, ware­hous­ing, or trans­port. Again, you will learn it all on the job. We will teach you how to even oper­ate elec­tric pal­let jacks and order pick­er machines. 

• Lots of work expe­ri­ence: This is meant to be an entry-lev­el posi­tion where you will learn “knowl­edge” on the job. What we can’t teach – and val­ue enor­mous­ly is some­one who is orga­nized, ana­lyt­i­cal, curi­ous, ded­i­cat­ed, and shows a high lev­el of “stick-to-it-ness”. There’s always a bet­ter way, how do we get to it?

• Dutch: Hon­est­ly, we speak Dutch in the office, but to the out­side world, it’s all English.

What skills do you require?

We don’t even have any hard skills that are required. The ide­al can­di­date would be one who:

• • Asks ques­tions, then asks more ques­tions, then asks even more questions
  • Is very orga­nized, and likes to have a place for every­thing and every­thing in its place
  • Is very com­put­er lit­er­ate and very famil­iar with Google Workspace
  • Is a Google pow­er-user, for­ev­er ask­ing Google ques­tions for answers he/she doesn’t know 
  • Very good spo­ken and writ­ten Eng­lish (at least 7/10)
  • Is opti­mistic, ener­getic and loves a good challenge
  • Pay atten­tion to detail. The very last para­graph of this job vacan­cy has very impor­tant infor­ma­tion. Be sure you read it twice before applying.

Skills not required, but that get bonus points (any of them count):

The job we have in mind may not require pri­or skills, but they sure come in handy around here.

1. Ware­house Oper­a­tions Expe­ri­ence: If you already have experience/knowledge of basic ware­house oper­a­tions, then it would be much eas­i­er to train you as you already know it.
2. Fork­lift license: We already have per­son­nel that can oper­ate a fork­lift but it is nice to have a fork­lift license.

There is no need to send your CV unless it looks awe­some and you want to impress us with how it looks. Oth­er­wise, we will use your LinkedIn pro­file (bet­ter make sure it is complete!). 

Instead, can­di­dates wish­ing to apply are request­ed to send an email to hr@caplinq.com that includes:

1. A link to your LinkedIn pro­file (not a CV)
2. A one-page, per­son­al cov­er letter

Let me repeat that last part in a dif­fer­ent way… We are look­ing for peo­ple who stand out from the crowd with a well-writ­ten, enthu­si­as­tic one-page let­ter telling us why this posi­tion speaks to you and what you could bring to the team. 

If all you do is send a CV (we told you not to), and no cov­er let­ter your appli­ca­tion will be dis­card­ed with­out even being read.