Lead Warehouse Operator SUPERSTAR

Web­site caplinq CAPLINQ Amer­i­c­as, Inc.

Spe­cial­ty Chem­i­cals, Plas­tics & Products

THE NO-NONSENSE SUMMARY: 

This posi­tion is intend­ed for seri­ous, hard-work­ing pro­fes­sion­als look­ing to be part of a multi­na­tion­al growth orga­ni­za­tion. Our prod­uct and ser­vice mod­el has proven suc­cess­ful in Europe and we’re expand­ing our busi­ness into the Unit­ed States with our first office just out­side Detroit in Livo­nia, Michi­gan. As our sec­ond US employ­ee and first lead ware­house oper­a­tor, you will be work­ing with our cus­tomer ser­vice and plan­ning depart­ments to ensure cor­rect, safe and effi­cient receipt, stor­age and dis­patch of ware­housed products.

THE ROLE’S MISSION
Yes, you read that right – we’re look­ing for a SUPERSTAR. If the title sounds uncon­ven­tion­al, it’s because CAPLINQ is too. We’re look­ing for that spe­cial some­one who has not one, but two com­ple­men­tary skills – the amaz­ing abil­i­ty to be super metic­u­lous (Detail-ori­ent­ed, pre­cise & orga­nized) as well as an affin­i­ty for logis­tic affairs (enjoy orga­niz­ing deliv­er­ies with FedEx, UPS, DHL, and orga­niz­ing spe­cial deliv­er­ies includ­ing cold & frozen sup­ply chain & Dan­ger­ous Goods deliveries).

CAPLINQ is a small, fast-grow­ing com­pa­ny and we’re look­ing for tal­ent­ed, team-play­ing indi­vid­u­als to join our team. We’re a dif­fer­ent kind of com­pa­ny look­ing to find spe­cial peo­ple, so we also write our job vacan­cies in a way to attract sim­i­lar like-mind­ed peo­ple. We’ve been suc­cess­ful in Europe for 15 years and have only recent­ly expand­ed our oper­a­tions to the USA, with our first offi­cial loca­tion in Livo­nia, Michigan.

In the descrip­tion below, we try to give you an idea of exact­ly the kind of peo­ple we are look­ing for by list­ing the desired out­comes of the posi­tion and the desired com­pe­ten­cies of the ide­al can­di­date. If you find your­self nod­ding along with this descrip­tion and see your­self as a per­fect fit for this posi­tion, then I encour­age you to read on. If on the oth­er hand, you’re already exhaust­ed read­ing this, I rec­om­mend you take a nap and check out anoth­er job post.

DESIRED OUTCOMES

  • Main­tain a 100% accu­rate phys­i­cal stock lev­el vs sys­tem stock level
  • Main­tain a 0% loss of sales for goods that can­not be invoiced due to loss or dam­age due to incor­rect han­dling & shipping
  • Han­dle inbound & out­bound orders inde­pen­dent­ly and accurately

CANDIDATE COMPETENCIES | Can­di­date is able to:

  • Pri­or­i­tize, orga­nize and plan work daily
  • Accept respon­si­bil­i­ty for the safe, clean and effi­cient oper­a­tion of all logis­tics-relat­ed activities
  • Be extreme­ly accu­rate, ensur­ing pack­ing, paper­work and ship­ping is done accord­ing to work instructions
  • Able to write work instruc­tions in Eng­lish for self and oth­ers to read, under­stand and follow
  • Work and com­mu­ni­cate (writ­ten and ver­bal) effec­tive­ly with team mem­bers, sup­pli­ers and vendors

So, what will you be doing?
The posi­tion and respon­si­bil­i­ty will grow along with you. As a small, but grow­ing com­pa­ny, the role will be excit­ing for you if you like work­ing in a small team and get sat­is­fac­tion out of always find­ing new ways to do our work bet­ter, faster and more efficiently.

Broad­ly speak­ing, we cur­rent­ly have three major areas that will be your responsibility.

1. Out­bound Orders (about 40% of your time)

You will be per­son­al­ly respon­si­ble for ensur­ing the cor­rect han­dling of out­bound orders going out to our cus­tomers. What you send will be the first impres­sion the cus­tomer receives of CAPLINQ as a com­pa­ny and so it’s impor­tant to make sure this is as pos­i­tive as possible.

Exam­ples of activities:

  • Out­bound shipments
  • Pick­ing cus­tomer orders (based on orders/packing lists pro­vid­ed by cus­tomer service 
  • Pick­ing cus­tomer orders (based on col­lect­ed order of which prod­ucts that were not on stock) 
  • Pre­pare orders for ship­ping — web­site orders based on invoice (includ­ing nec­es­sary paperwork/labelling) 
  • Select and save picked lot num­bers per order 
  • Pre­pare orders for ship­ping – Order Ful­fill­ment orders based on pack­ing slip (includ­ing nec­es­sary paperwork/labelling as instruct­ed in Cus­tomer Spe­cif­ic Require­ments sheet)
  • Pre­pare dry ice ship­ments @ freez­er loca­tion as instructed
  • Arrange pick­ups online on web­sites of FedEx, UPS, DHL, oth­er couri­ers & Asendia 
  • Update sta­tus to Shipped includ­ing track­ing details after pick­up has been request­ed on Order list 
  • Truck inspec­tion before load­ing (cooled, clean, odor-free)
  • Oth­er (Update sta­tus to Shipped after pick­up on Fore­cast, pre­pare CMR, assist with loading)

2. Inbound Ship­ments (about 30% of your time)

Garbage in, garbage out is the expres­sion. If we don’t ensure the prod­ucts we receive are in great shape, it will be impos­si­ble to send out high qual­i­ty prod­ucts. You will be respon­si­ble that we don’t tol­er­ate any garbage in.

Exam­ples of activities:

  • Receiv­ing incom­ing shipments
  • Phys­i­cal check of incom­ing prod­ucts (qty pal­lets or boxes/condition)
  • Com­mu­ni­cate with For­warder in case of discrepancies/damages
  • Sign of for incom­ing ship­ments if deliv­ered in good order (no dam­aged boxes)
  • Phys­i­cal check of incom­ing prod­ucts (cor­rect­ness, qty and con­di­tion of received products) 
  • Com­mu­ni­cate with Cus­tomer Ser­vice in case of discrepancies/damages
  • Label­ing incom­ing ship­ments as instruct­ed (based on lot num­ber­ing in PO’s) 
  • Change sta­tus of Pur­chase Orders/Material Requests to “arrived”
  • Pre­pare cus­tomer orders for prod­ucts that were not yet on stock 
  • Receive week­ly ship­ment of dry ice

3. Ware­hous­ing (about 30% of your time)

A clean, orga­nized ware­house saves time and reduces mis­takes. It will be your respon­si­bil­i­ty to make sure that you know where every­thing is in the ware­house, and to have it arranged (as you like) to best match the ins and outs of the orders.

Exam­ples of activities:

  • Mon­i­tor phys­i­cal inven­to­ry and respon­si­ble for the cor­rect lev­el of stock of products
  • Orga­nize Ware­house areas (cleaned/maintained/safe)
  • Dai­ly con­trol­ling tem­per­a­ture cool cham­ber and freezers
  • Dai­ly log­ging of temperatures
  • Con­trol inven­to­ry of pack­ag­ing mate­r­i­al (boxes/tape/wrapping/etc) 
  • Order pack­ag­ing mate­r­i­al (direct or through Admin Assistant)
  • Week­ly order sup­ply of dry ice

DESIRED SKILLS AND EXPERIENCE 

What mind­set do you require?
Skills can be learned. Mind­sets, though they can be learned too, are more often a part of who you are. We val­ue the mind­set at least if not more than either expe­ri­ence or hard skills.

  1. Curios­i­ty – We want a per­son who is curi­ous, and rarely sat­is­fied with the first answer. If you find some­thing that doesn’t agree with what you already think, then we want some­one who wants to know why. 
  2. Atten­tion to Detail – We want a per­son who is orga­nized, man­ages their time well, and has good obser­va­tion skills. Hint! Don’t for­get to read the last paragraph 😉
  3. Con­tin­u­ous Improve­ment – Peo­ple and process­es can always get bet­ter. We’re look­ing for some­one who ques­tions every process to see if there’s not room for improvement.
  4. Courage – Boss­es make mis­takes and col­leagues aren’t always fair. That’s life. We’re look­ing for some­one who may be afraid to con­front these issues, but does it anyways.

What skills do you NOT need?
Before we list the skills you do need, it is impor­tant that you know what we skills or expe­ri­ence we do NOT require:

  • Prod­uct knowl­edge: You do not need to know any­thing about any of the prod­ucts we sell, nor any of the ser­vices we pro­vide. All will be taught on the job.
  • Logis­tics expe­ri­ence: You do not need to know any­thing about logis­tics, ware­hous­ing or trans­port. Again, you will learn it all on the job.
  • Lots of work expe­ri­ence: This is meant to be an entry-lev­el posi­tion where you will learn “knowl­edge” on the job. What we can’t teach – and val­ue enor­mous­ly is some­one that is orga­nized, ana­lyt­i­cal, curi­ous, ded­i­cat­ed and shows a high lev­el of “stick-to-it-ness”. There’s always a bet­ter way, how do we get to it?

JOB REQUIREMENTS | What skills do you require?

Very few hard skills are required. Can­di­dates will be required to:

  • Read, under­stand and fol­low work instruc­tions in English
  • Use a com­put­er, print­er & tools to work effectively
  • Work safe, clean and tidy to ensure oper­a­tional efficiency 
  • Move stock around, either by hand or by using a forklift
  • Be flex­i­ble to duties and tasks
  • Be a pos­i­tive team player
  • Read and speak basic English

Skills not required, but that get bonus points (any of them count):

The job does not require these skills, but they are wel­comed extras, be sure to men­tion them.

  • Fork­lift Oper­a­tor: We don’t even have a fork­lift yet, but we expect to get one with­in the year
  • Driver’s Licence: There may be errands that need to be done with the com­pa­ny car.

There is no need to send your CV unless it looks awe­some and you want to impress us with how it looks. Oth­er­wise, we will use your LinkedIn pro­file (bet­ter make sure it is complete!). 

Instead, can­di­dates wish­ing to apply are request­ed to send an email to hr@caplinq.com that includes:

  • A link to your LinkedIn pro­file (Ok, if you don’t have a LinkedIn pro­file, you can send your CV)
  • A one-page, per­son­al cov­er letter

Let me repeat that last part in a dif­fer­ent way… We are look­ing for peo­ple who stand out from the crowd with a well-writ­ten, enthu­si­as­tic one-page let­ter telling us why this posi­tion speaks to you and what you could bring to the team. 

If all you do is send a CV (we told you not to), and no cov­er let­ter your appli­ca­tion will be dis­card­ed with­out even being read.

To apply for this job email your details to hr@caplinq.com

About Chris Perabo

Chris is an energetic and enthusiastic engineer and entrepreneur. He is always interested in taking highly technical subjects and distilling these to their essence so that even the layman can understand. He loves to get into the technical details of an issue and then understand how it can be useful for specific customers and applications. Chris is currently the Director of Business Development at CAPLINQ.