Effective Date May 25, 2018
CAPLINQ recognizes the importance of protecting the privacy of information provided to us. Accordingly, we strive for compliance with all federal and state privacy laws and follow industry best practices in order to best serve our community. We consider all visitors, customers, and vendors as part of the CAPLINQ community. The following guidelines have been created to demonstrate our commitment to privacy.
When we refer to “Caplinq”, we mean the Caplinq entity that acts as the controller or processor of your information, as explained in more detail in the Entities Collecting Personal Information section below.
Entities collecting personal information
Caplinq is made up of different legal entities. This privacy notice is issued on behalf of the Caplinq group of companies so when we mention “Caplinq”, "we", "us" or "our" in this privacy notice, we are referring to the relevant company in Caplinq responsible for processing your data. If you have any questions, concerns, or requests about this privacy notice, how we manage your Personal Information, or any other issue relating to your Personal Information, please contact our customer service:
- Caplinq Europe BV
- Attn: Customer Service
- De Trompet, 1126 1967DA Heemskerk
- The Netherlands
- Phone: +31 (20) 893 2224
|Caplinq Europe BV||The Netherlands||www.caplinq.com|
Information Collection and Use
CAPLINQ Corporation is the sole owner of the information collected on this website. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. At CAPLINQ, we do not collect any information from you unless you willingly provide it to us. We freely provide information as a value-added supplier of specialty chemicals such as adhesives, sealants, coatings, encapsulants, releases, lubricants, tapes and other products used in the manufacturing industry. You may obtain this information by emailing, calling or completing a form on our website. The only purpose of your contact information is to return to you requested technical information, samples, product literature, or to get you the products you have ordered from us.
We request information from the user on our order form. Here a user must provide contact information (i.e., name, telephone and shipping address). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
We request information from the user on our contact form. Here a user must provide contact information (i.e., name, country and email address). This information is used for responding to the inquiry only. If a customer requests a quote from Caplinq we ask them to provide contact information (i.e., name, telephone and shipping address). This information is used for creating a quote. If we have trouble processing a quote, this contact information is used to get in touch with the user.
Website Activity & Cookies
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.
Review or update your information
You have the right to access and correct your Personal Information and privacy preferences at any time. This may be accomplished by clicking on the link, My Account, where you can view and make changes to most of your Personal Information immediately.
Data retention and delete your account
We keep your personal information to enable your continued use of Caplinq's services, for as long as it is required in order to fulfill the relevant purposes described in this Privacy Notice, as may be required by law such as for tax and accounting purposes, or as otherwise communicated to you. For example, we retain your transaction history so that you can review past purchases (and repeat orders if desired) and what addresses you have shipped orders to, and to improve the relevancy of products and content we recommend.
We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Choice / opt out
Protection of your personal information
The Personal Information that you provide in connection with the use of the Site is protected in several ways.
- Access by you to your account profile is available through a password and email selected by you. This password is encrypted. You should strive to use a strong, alpha-numeric password which you should not divulge to anyone.
- Your Personal Information resides on secure servers that only selected Caplinq personnel and contractors have access to.
- When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information.
- We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
We strive to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we take into account the sensitivity of the Personal Information we collect, process and store, and the current state of technology to use these measures protect your Personal Information, we cannot guarantee its absolute security.
This Web site contains links to other sites. Please be aware that Caplinq is not responsible for the privacy practices of such other sites. We encourage our users, when they leave our site, to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
Social media widgets
Individuals located in certain countries, including the European Economic Area, have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access to Information, as well as to seek to update, delete or correct this Information.
Sharing of personal information
Information about our customers is an important part of our business and we are not in the business of selling our customers’ personal information to others. Caplinq shares customers’ personal information only as described below and with entities that are part of the Caplinq group of companies that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.
Caplinq uses certain third party service providers to assist it in providing products and services described in the Caplinq Terms of Service, the Caplinq Service Agreements in effect between you and Caplinq, or other agreements setting forth the terms of services that Caplinq provides to you (the “Agreement”).
A third party service provider has or potentially will have access to or process customer information, which may contain Personal Data. Caplinq undertakes to use a commercially reasonable due diligence process to evaluate the security, privacy and confidentiality practices of proposed service providers that will or may have access to or process any Caplinq data.
We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, analyzing data, laboratory/testing services, processing payments, transmitting content, scoring credit risk, and providing customer service. These third party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by applicable data protection laws.
Transfers out of the European Economic Area: Whenever we transfer personal information to countries outside of the European Economic Area, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the applicable laws on data protection.