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Privacy Policy

Effective Date May 25, 2018

CAPLINQ recognizes the importance of protecting the privacy of information provided to us. Accordingly, we strive for compliance with all federal and state privacy laws and follow industry best practices in order to best serve our community. We consider all visitors, customers, and vendors as part of the CAPLINQ community. The following guidelines have been created to demonstrate our commitment to privacy.

All "Personal Information” (which is defined as any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains) that we collect and maintain will be subject to this Privacy Policy, as amended from time to time. To update your information and preferences, see the section entitled Review or update your information.

When we refer to “Caplinq”, we mean the Caplinq entity that acts as the controller or processor of your information, as explained in more detail in the Entities Collecting Personal Information section below.

Entities collecting personal information

Caplinq is made up of different legal entities. This privacy notice is issued on behalf of the Caplinq group of companies so when we mention “Caplinq”, "we", "us" or "our" in this privacy notice, we are referring to the relevant company in Caplinq responsible for processing your data.
If you have any questions, concerns, or requests about this privacy notice, how we manage your Personal Information, or any other issue relating to your Personal Information, please contact our customer service:

  • Caplinq Europe BV
  • Attn: Customer Service
  • De Trompet, 1126 1967DA Heemskerk
  • The Netherlands
  • Phone: +31 (20) 893 2224
  • This email address is being protected from spambots. You need JavaScript enabled to view it.
  • www.caplinq.com/contact_us

Data controller Location Property
Caplinq Europe BV The Netherlands www.caplinq.com
Caplinq Corporation Canada www.caplinq.com

Information Collection and Use

CAPLINQ Corporation is the sole owner of the information collected on this website. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. At CAPLINQ, we do not collect any information from you unless you willingly provide it to us. We freely provide information as a value-added supplier of specialty chemicals such as adhesives, sealants, coatings, encapsulants, releases, lubricants, tapes and other products used in the manufacturing industry. You may obtain this information by emailing, calling or completing a form on our website. The only purpose of your contact information is to return to you requested technical information, samples, product literature, or to get you the products you have ordered from us.

Orders

We request information from the user on our order form. Here a user must provide contact information (i.e., name, telephone and shipping address). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

Information/Quote Requests

We request information from the user on our contact form. Here a user must provide contact information (i.e., name, country and email address). This information is used for responding to the inquiry only. If a customer requests a quote from Caplinq we ask them to provide contact information (i.e., name, telephone and shipping address). This information is used for creating a quote. If we have trouble processing a quote, this contact information is used to get in touch with the user.

Blog & Forum

We enable you to create a profile for accessing blogs or online communities for sharing information such as messages, photos and videos. Please note that we cannot control the actions of others with whom you may choose to share your pages and information. Any information you post to a public blog or forum, such as the Caplinq blog and forum, is available to all persons accessing that location. To request removal of your personal information from our blog or community forum, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. Alternatively, if you used a third party application to post such information, you can remove it, by either logging into the said application and removing the information or by contacting the appropriate third party application. Your email address will not automatically be posted on the Forums unless you modify the default setting to permit that. Your email address will then be available to all persons accessing the Forums. In addition, any information that you choose to include in your profile can be viewed by all visitors to the Forums. You can change your profile here.

Website Activity & Cookies

CAPLINQ uses a third party tracking utility to track end-user activity through our site through the use of cookies. Activity is tracked in an effort to make our site easy to navigate through, and to find out which areas of our site draw the most attention. The information tracked are such things as Most Requested Page, Least Requested Page, Top Entry Page, Top Path Through Site, cities users are visiting from, average length of time spent at the site, etc. More information on our use of cookies can be found on our Cookies Policy.

Legal Obligations

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.

Review or update your information

Upon request Caplinq will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

You have the right to access and correct your Personal Information and privacy preferences at any time. This may be accomplished by clicking on the link, My Account, where you can view and make changes to most of your Personal Information immediately.

Data retention and delete your account

We keep your personal information to enable your continued use of Caplinq's services, for as long as it is required in order to fulfill the relevant purposes described in this Privacy Notice, as may be required by law such as for tax and accounting purposes, or as otherwise communicated to you. For example, we retain your transaction history so that you can review past purchases (and repeat orders if desired) and what addresses you have shipped orders to, and to improve the relevancy of products and content we recommend.

If you wish to delete your account or request that we no longer store your information contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We will respond to your request within 30 days. You can also access the site to directly to delete Personal Information or delete your account at any time. This may be accomplished by clicking on the link, My Account.

We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Choice / opt out

You may "opt out" of receiving Caplinq’s email updates, newsletters and/or partner emails by clicking on the My Account link on the website and making the appropriate selections. The choice to opt out of such communications is also generally available during the sign-up process. Caplinq will still contact you when there are changes to the Privacy Policy or Terms of Service, as applicable. In addition, we will still send you service-related announcements including, but not limited to, a registration email, emails automatically triggered by actions you took on the Site and bill related notices. Generally, you may not opt-out of these communications, which are not promotional in nature. If you wish not to receive them, you have the option of deactivating your account.

Protection of your personal information

The Personal Information that you provide in connection with the use of the Site is protected in several ways.

  • Access by you to your account profile is available through a password and email selected by you. This password is encrypted. You should strive to use a strong, alpha-numeric password which you should not divulge to anyone.
  • Your Personal Information resides on secure servers that only selected Caplinq personnel and contractors have access to.
  • When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information.
  • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We strive to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we take into account the sensitivity of the Personal Information we collect, process and store, and the current state of technology to use these measures protect your Personal Information, we cannot guarantee its absolute security.

If you have any questions about security on our Websites, you can send email to us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Links

This Web site contains links to other sites. Please be aware that Caplinq is not responsible for the privacy practices of such other sites. We encourage our users, when they leave our site, to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Social media widgets

Our Web sites may include Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Children

We do not intend to solicit or collect Personal Information from anyone under the age of 18. If you are under 18, do not enter information on this site or engage our services. If you believe a child of yours under the age of 18 has entered Personal Information please contact This email address is being protected from spambots. You need JavaScript enabled to view it. to have the data removed and terminate the child's account.

Privacy complaints

Individuals located in certain countries, including the European Economic Area, have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access to Information, as well as to seek to update, delete or correct this Information.

To the extent that Caplinq’s processing of your Personal Data is subject to the EU General Data Protection Regulation, Caplinq relies on its legitimate interests, described above, to process your data. Where Caplinq processes certain Personal Data for Caplinq’s own direct marketing purposes, you have a right to object to Caplinq’s use of your Personal Data for this purpose at any time by clicking on the link, My Account and opting out from receiving all email. You may also object to processing by emailing This email address is being protected from spambots. You need JavaScript enabled to view it..

Sharing of personal information

Information about our customers is an important part of our business and we are not in the business of selling our customers’ personal information to others. Caplinq shares customers’ personal information only as described below and with entities that are part of the Caplinq group of companies that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

Caplinq uses certain third party service providers to assist it in providing products and services described in the Caplinq Terms of Service, the Caplinq Service Agreements in effect between you and Caplinq, or other agreements setting forth the terms of services that Caplinq provides to you (the “Agreement”).

A third party service provider has or potentially will have access to or process customer information, which may contain Personal Data. Caplinq undertakes to use a commercially reasonable due diligence process to evaluate the security, privacy and confidentiality practices of proposed service providers that will or may have access to or process any Caplinq data.

We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, analyzing data, laboratory/testing services, processing payments, transmitting content, scoring credit risk, and providing customer service. These third party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by applicable data protection laws.

Transfers out of the European Economic Area: Whenever we transfer personal information to countries outside of the European Economic Area, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the applicable laws on data protection.

If you have any questions about this notice or Caplinq’s use of these third party service providers, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Changes in privacy policy

Caplinq reserves the right to amend the Privacy Policy from time to time at its sole discretion and will provide notice by email or on the home page of the Site when we make material changes to this Privacy Policy prior to the change becoming effective. If as the result of such changes, you want to alter the ways in which Caplinq is allowed to use your Personal Information, you can do so by following the procedure described in the section entitled Review or update your information.

You will be deemed to have been made aware of, and will be subject to, any material changes to the Privacy Policy after such notice has been posted with the following exception: If at the time you provide Personal Information to Caplinq you are given the opportunity (as you currently are) to limit how such information will be used to communicate with you, either by Caplinq or by third parties, Caplinq will not change your preference in this regard without your express consent. However, if Caplinq is acquired by or merged with another entity, Caplinq may provide to such entity customer information that is related to that part of our business that was sold to or merged with the other entity without your consent, but Caplinq will provide notice of such asset sales, acquisitions, or mergers on this Site.