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Terms & Conditions

Effective Date May 25, 2018

General Philosophy

Nobody's perfect, and at CAPLINQ, we don't pretend to be either. Mistakes happen and when they do communications are misinterpreted and orders can go out incorrectly. We try our best to automate as much of the order procedure as possible to minimize mistakes, but when they do happen, we want you to know that we'll do our best to set it right again.

Below are our "legalese" required statements, but contact us at any time if there is any trouble and we'll do our best to keep you a satisfied customer.

Contract

Your order is an offer to Caplinq to buy the product(s) in your order. When you place an order to purchase a product from Caplinq, we will send you a message confirming receipt of your order and containing the details of your order (status “Cofirmed”). The Order Confirmation is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) or the services ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we ship the product to you and send e-mail confirming to you that we've shipped the product to you (status "Shipped" or “Shipped on PO”). If your order is shipped in more than one package, you may receive a separate confirmation for each package, and each confirmation and corresponding shipment will conclude a separate contract of sale between us for the product(s) specified in that shipment confirmation.

You consent to receive sales invoices electronically. Electronic invoices will be made available in pdf format in the Your Account area of the web site. For further information about electronic invoices and instructions on how to receive a paper copy please contact us.

Pricing Policy

CAPLINQ offers you consistently low prices on every item in our store. All prices are (mostly) listed in U.S. dollars. You may be able to pay in either the local currency of your card or in USD.

Price Matching

We believe that CAPLINQ.com will offer you the best prices on the market.

If however you do find a better price elsewhere, please show us where and we will match the price and give you 15% off a future purchases.

List Prices

Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, excluding any taxes; state, federal, GST, VAT, BTW or otherwise.

Ordering

All orders specify the product's specific dimensions. Please double-check these at time of checkout to make sure that they reflect what you really want to order. Orders below that amount will be brought up to that amount. All purchases made through this website will reflect the name CAPLINQ Corporation.

Product pricing

We try to put as much information and volume price breaks on the website as possible, but we will never be able to account for every case. Send us an email if you have a specific order quantity / price that you would like us to quote on. All price quotations are valid for 15 days. Clerical errors are subject to correction.

Volume Discounts

We want your business and will work hard to get it. We offer additional discounts on large orders of a single product. If you are purchasing items for a corporation or institution, please be sure to visit our corporate accounts section.

Price Discrepancies

Despite our best efforts, a small number of the items in our catalogue may be mispriced. We will verify pricing when processing your order and before we take payment. If we have made a mistake and a product's correct price is higher than the price on the website, we may either contact you before dispatch to request whether you want to buy the product at the correct price or cancel your order. If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product.

Payment Terms

We're working on adding as many payment methods as possible, but for now, Credit cards, Paypal, Wire Transfers and Purchase Orders (on prior approval) are accepted. To open account, please send us banking information plus three credit reference. If no other payment term is mentioned on the Invoice then Invoice payments are due in thirty days from the date of the invoice. No statement will be issued.

Taxes

CAPLINQ is primarily a business-to-business company, so the prices listed exclude all taxes (federal, state, GST, VAT, MwST and BTW). The prices listed are (generally) in USD, but are valid for deliveries worldwide, including Canada, USA, Europe, South America and Asia. Invoices can be converted into EUR or CAD as requested. Taxes will be added to each invoice unless you have provided your Tax ID number that allows us to waive the taxes for your purchase.

Cancellations & Returns

If you cancel your order, we will reimburse all payments received from you for the goods purchased. This reimbursement will be made without undue delay and, except in the situations described below, by no later than 14 days from the day on which we received your communication on the cancellation of this order. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Note that you must send back the goods without undue delay and in any case by no later than 14 days from the day on which you communicate to us your cancellation of this order This email address is being protected from spambots. You need JavaScript enabled to view it. . To meet the deadline, it is sufficient for you to send the goods before the period of 14 days has expired. You will have to bear the regular cost of returning the goods if the goods delivered correspond to the goods ordered.

You will have to pay compensation for any deterioration of the goods if the value of the goods diminishes due to the handling of the goods.

Orders for items made to customer specifications or clearly customized to personal needs, items which may deteriorate or expire rapidly or items not ordinarily stocked may not be cancelled or returned without our written permission. If they are cancelled, these orders may be subject to a cancellation or a restocking charge of 15 percent or more, depending on circumstances.

Prior to cancelling any order or returning any merchandise, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. asking for an RMA (Return Material Authorization) number. We reserve the right to charge a restocking and/or handling charge (deducted from the reimbursement) in cases where it clearly makes sense to do so. Items should be returned in their original packaging.

Transportation & Delivery

The prices are ex-works CAPLINQ and freight charges apply as follows:

Europe, Middle East, Asia and Africa: ex-works CAPLINQ Netherlands (Amsterdam)
Canada, USA, Mexico and South America: ex-works CAPLINQ Canada (Ottawa)

Unless otherwise noted, delivery service is by Priority national post (ie. Canada Post, USPS, TNT Post or similar). CAPLINQ reserves the right to determine the shipping carrier and ship-from location.

Unless agreed otherwise, delivery will be made to the delivery address indicated by you.

On our website you will find information on the availability of products (e.g. on the respective product detail page). Please note that all information about the availability, shipping or delivery of a product is merely estimated information and contains approximate values and does not constitute binding or guaranteed shipping or delivery dates, unless expressly stated otherwise in the shipping options for the respective product. If we notice, while processing your order, that the products ordered by you are not available, we will inform you thereof in a separate e-mail. Your statutory rights remain unaffected.

Export

Export shipments of our products can be made anywhere in the world. Please contact us for further assistance.

Customs

When ordering products from Caplinq, from Caplinq Europe for delivery outside of the EU or Caplinq Corporation for delivery outside of Canada, you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Caplinq, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Warranties

The data on this website is based on the information that we believe to be reliable and offered in good faith. We make no warranties express or implied as to its accuracy and assume no responsibilities or liabilities arising out of its use by others. The user must determine the suitability of the product and conformity of compliance before using it. In no event, we are responsible for special, incidental and/or consequential damages whether the claim is in contract, negligence or otherwise.

In addition to your 14-day returns guarantee, customers in the European Union have statutory warranty rights for a period of two years from the delivery of the goods and can request repair or replacement of the goods purchased at Caplinq if these goods have defects or are not as described. If the goods cannot be repaired or replaced within a reasonable time or without difficulties you can claim reimbursement or a reduction of the purchase price.

If a replacement is delivered to you as supplementary performance, you are obligated to return to us at your cost the goods initially delivered within 30 days. The return of the defective goods has to be made according to legal requirements. Caplinq reserves the right to claim damages in accordance with statutory law.

In the case of used goods the warranty period can be shorter than two years.

Discrepancies

It is important that if there are any discrepancies in a shipment or product specifications, whether it be quantity, price or part number, sizes or dimensions, it must be reported NO LATER THAN 72 HOURS FROM RECEIPT OF THE SHIPMENT. CAPLINQ assumes that merchandise was received in accordance with the packing slip unless we are notified within 72 hours of the receipt date.

Waiver

If you breach these Terms and Conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms and Conditions.